Shipping Policy
We are happy to offer free shipping for all USA domestic orders over $75.00 before tax.
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We are a small team so we ask that you please allow 1-3 business days to process your order. Processing time may be additional during peak seasons.
We offer domestic shipping across the USA. Typical shipping times are between 5-7 business days. Delivery options available will vary based on your final shipping destination. At this time we do not offer international shipping. Shipping costs are calculated based on the original retail price subtotal of your order before any taxes have been applied.
Returns & Refunds
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at edenluxcandles@gmail.com. Please note that returns will need to be sent to the address provided and paid for by the customer. If your return is accepted, we’ll send you the shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at edenluxcandles@gmail.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions
Unfortunately, we cannot accept returns on sale items, gift cards or used merchandise.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at edenluxcandles@gmail.com.
Privacy Policy
Privacy Statement
Protecting your private information is our priority. This Statement of Privacy applies to ellette.com and governs data collection and usage. By using our website and services, you agree to the terms and conditions of this Privacy Statement.
How We Collect Personal Data
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on our website. These may include: (a) registering for an account on our website; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our website. When you purchase goods from our website, as part of buying and selling process, we collect the personal information you give us such as your name, address, email address and phone number.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Your IP address may also be used for quality assurance and management of our site. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
Use of Personal Data
We collect and use your personal information to operate our website and deliver the services you have requested. We will use the information you provided for communicating with you in relation to services and/or products you have requested from us. We may also use your personally identifiable information to inform you of other products or services available from Eden Lux Candles Candles and its affiliates. If you would like to stop receiving marketing or promotional communications via email from us, you may opt out of such communications by clicking Unsubscribe link therein or by contacting us at edenluxcandles@gmail.com.
Sharing Information with Third Parties
We do not not sell, rent or lease our customer lists to third parties. We are the sole owners of the information collected on this site. We may only disclose your personal information, without notice, if required to do so by law or if you violate our Terms of Service.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by us. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of our website.
Cookies
We may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize edenluxcandles.com pages, or register with our site or services, a cookie helps us to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to our website, the information you previously provided can be retrieved, so you can easily use the features that you customized. Usage of a cookie is in no way linked to any personally identifiable information on our site.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our services or website you visit.
Links
Our website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Security
We take appropriate security measures and follow industry best practices to protect your personal information against unauthorized access to or alteration of your personal information.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Forums
Any information submitted by you to any forums or message boards found on our site will be public information. Please exercise care before disclosing any sensitive or private information.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will delete your personal information from our records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Comply with the California Electronic Communications Privacy Act; or
• Comply with an existing legal obligation.
Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Changes to this Statement
We reserve the right to change this Privacy Policy at any time. We will notify you about changes in the way we treat personal information by updating any privacy information on this page or by placing a prominent notice on our site. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.
Contacting Us
We welcome your questions or comments regarding this Statement of Privacy. If you believe that we are not adhering to this Privacy Statement, please contact us at edenluxcandles@gmail.com.